All orders received before 1:00 PM ET are usually shipped the same day. For more information, please visit our Shipping Policy page.
Returns & Exchanges
While we do accept most returns for a refund, we encourage you to exchange rather than return any items you are unhappy with. All items are returnable for 30 days after purchase. For more information, please visit our Refund Policy page.
Received partial order and rest of order was supposed to be shipped but never came.
It is rare that a purchase is not delivered in it's entirety and for this we are sorry. Please contact us at firstname.lastname@example.org so we can research and resolve, as we are committed to making things right for you and everyone who does so much to support our mission of making the US No Kill by 2025.
Bag has a wonderful logo and is a very handy size
We're glad you enjoy your new reusable tote. What a great way to spread the word about the great work of Best Friends. Thanks for all you do to make it No Kill by 2025!
Bought for a friend as a gift & she loves it so much some days she uses it like a briefcase to carry work related items and spread the word!
We are so happy to hear that your friend loves her new Reusable Tote! Thank you for supporting the animals with your purchase!
I crochet, and always need another tote for projects that I carry with me to work on in my free time! Also would be great to carry overnight necessities for visits with friends and family!!
We are so glad to hear you are loving your new Reusable Tote and are finding it so useful! Thank you for supporting the animals at Best Friends with your purchase!
I purchased the large totes and positively love them. They are more roomy then I thought they would be. I highly recommend the totes to anyone who believes recycling and using them for your grocery purchases you won't be sorry. The best thing is the color and the meaning behind it!!!! Save them all!!!!!
We are happy to hear you are loving your new Reusable Tote! Thank you for supporting the animals at Best Friends with your purchase; together, we can Save Them All!