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Best Friends Return Policy

If your item is damaged, or if we made an error:

If the problem with your merchandise is the result of our error, please contact us at shoponline@bestfriends.org or (435) 644-2001, extension 4747 to discuss.

If You Are Returning an Item for an Exchange or Refund:

We encourage you to exchange rather than return any items you are unhappy with, though you may return most items for refund or exchange within 14 days of your purchase date.

Items for return or exchange must arrive back to us in their original shipped condition with all original tags attached and original packaging and parts included. You must include your packing slip with your return.

You may return your package via the carrier of your choice. For your protection, we suggest using a shipping service that provides delivery confirmation, and that you insure the package for the value of the item(s) enclosed.

We cannot accept returns of items that do not have their original packing slip(s). Please contact us at shoponline@bestfriends.org or 1-844-850-2156 if you do not have your original packing slip.

No credit can be issued until we have inspected the returned item and it is found to be in new, unused, unlaundered condition (if applicable) with all original tags attached and original packaging and parts included.

The original shipping/handling charges (including customs/broker fees & tariffs for international shipments) are non-refundable.

If a customer under the authorized Returns & Exchange Policy later returns any item for credit that received a discount or promotional savings, and the lower order total would not meet the original minimum qualifications for the discount, then the amount of the sale discount shall be deducted from the refund amount.

Any credit or refund is applied to the original credit card used for payment.

If a customer returns an item in a condition that is not new and has been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids) or laundered, no credit or refund or compensation is due. No credit or refund is due for items beyond the allowed return period of 14 days.

If You Are Returning a Gift:

We are happy to exchange a gift within 14 days of purchase for another item of equal value from our store. Follow the "Returning for an Exchange" instructions on your packing slip. Returns for refund (or partial refund in the event an item of lesser value is requested as an exchange) are credited back to the original credit card used for the original purchase.