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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Contact Us
Thank you so much for shopping at the Best Friends Store!
Every purchase helps further our lifesaving work for the animals across the country.
If you have questions not answered on our FAQ page, please reach out to the appropriate email and we'll be happy to answer your question within 48 business hours.
Business hours: Monday - Friday 8AM - 5PM MST (excluding holidays)
- Returns/Exchanges: You can access our self-service portal by logging into your account and accessing your orders and simply clicking "return"
- Product questions, order status, general questions: please email: hello@store.bestfriends.org
- Donation information or questions, please email: donations@bestfriends.org
- For topics related to animal welfare, adoptions, volunteering or other questions: please visit https://bestfriends.org/contact-us for more resources.
Thank you for caring for the animals! Together, we can Save Them All!
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